WHAT TO EXPECT and HOW TO NAVIGATE CARE

Thank you for choosing the North Portland Wellness Center. We offer outstanding care in a warm and comfortable environment. Our expert providers and highly skilled administrative staff are here to make your experience with us as smooth as possible.

 

Paying for Care

We accept motor vehicle/auto accident claims, worker comp claims and most major medical insurance companies. We also offer a prompt-pay discount for those paying for care without insurance and a Wellness Membership plan for patients looking for regular wellness treatments at a discounted rate.

We accept Visa, MasterCard, American Express, in-state checks with a valid ID or cash for co-pays, co-insurance, deductibles or prompt pay discount appointments. If you are considering using your insurance but you are unsure of your benefits, please take a look at our insurance link and learn how to contact your insurance company and what questions to ask.

Making Your Appointment

To make your first appointment, please call our office at 503-493-9398 and select extension “0.” Tell our front desk coordinator that you are a new patient and would like to schedule an appointment. You may also email the front desk at npwc@northportlandwellness.com. For return appointments, you can access our online scheduler here.

Your information

When you call us for your initial appointment, our staff will ask you for the following information:

  • Your first and last name
  • Your phone number
  • Your date of birth
  • Whether or not we’ll be billing insurance for you
  • Your insurance company name, ID#, and group #
  • If you are not the primary on the insurance, please provide the name and DOB of this individual

If you have been involved in Auto or Work-related Accident, you will also need to provide the following:

  • The insurance company name
  • Your claim number
  • The date of the accident
  • The state in which the accident occurred
  • The name and phone number of the adjuster or claim representative with whom you’ve been working

Scheduling

The front desk staff will then work with you to find a time for your initial appointment. We offer reminder emails two days in advance of appointments as a courtesy to our patients. If you need to alter this appointment time, please note we require at least 24 hours notice.

Paperwork

All new patients are asked to complete a New Patient Paperwork Packet. You may either download a pdf here or arrive 25-30 minutes early to your appointment.

Items to Bring

Please bring the following items to your first appointment:

  • Your completed paperwork (or arrive 25-30 minutes early)
  • Valid ID
  • Your current insurance card
  • Forms of payment: We accept cash, check, and Visa/MC

If you have any questions or need assistance of any kind, please don’t hesitate to contact us at 503-493-9398.