Covid-19 Process & Procedure Overview

Thank you for your patience as we implement strict patient screening and Covid-19 Safety Processes and Procedures.

We ask that you initially utilize our telehealth appointment option if any of the following statements are true. Your provider will discuss your treatment plan options at that time. 

  • You have had a fever or any upper respiratory/flu symptoms in last 10 days, including chills, body aches, new loss of smell or taste, nasal congestion, cough, severe headache.
  • Anyone in your home has had fever or upper respiratory symptoms in the last 10 days 
  • You have been directly exposed to a confirmed Covid-19 positive person in last 14 days
  • You have traveled out of state in the last 10 days
  • You have a pending Covid-19 test
  • You are immune compromised or have moderate to severe preexisting respiratory conditions
  • You are over 65 and have moderate to severe underlying health conditions

These are the additional precautions we are taking to keep you, our staff and providers safe during this unprecedented time.

Screening Calls: We will be asking you a number of screening questions prior to your visit and when you arrive to your appointment, taking your temperature before entering the building. We are also asking that everyone wear a mask to their appointment. The staff and providers will also be wearing masks.

Wait on porch or in your car for your appointment:  Please call us (503-493-9398 x0) when you arrive for your appointment, and we will come out to take your temperature and go through screening questions. 

Payment and Rescheduling: When your visit is over, please stand at a 6 foot distance from our front desk staff to pay with a credit card and make future appointments. We can also keep your credit card on file to expedite this process.

Keeping the clinic clean and sanitized: We have instituted extra precautionary measures to ensure that viruses and other pathogens are not spread by contact with surfaces.

H13 HEPA Air Purifiers: Are in use in all treatment areas.

Cancelling your appointment: During the COVID-19 outbreak, we are waiving our cancellation fee for those who need to cancel their appointment at the last minute due to illness. We ask that you please stay home if you have a fever or have had a fever within the last 72 hours, are coughing or sneezing, or showing other signs of illness. We also ask for your patience should we need to re-schedule your appointment. We will do our best to see that you receive the care you need as soon as possible.

Are you sick? How to know if you have COVID-19.
If you have signs of illness, it is likely that you have allergies, the common cold or the flu. If you have a high fever, dry cough, and/or shortness of breath, or two of the more following symptoms: Fever, chills, repeated shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell, contact your primary care physician. They will help determine if you need to be seen immediately and/or given a Covid-19 test. In any case, if you are not well, it is best to stay home and limit your contact with others until you are healthy again.